Spring has always been the perfect time to clean up. The weather’s warmer, trees are getting their leaves back, and everything seems to be renewed.
So have you thought about renewing your uniform, linens, or facility care contract? Before you do, there are a few things you should keep in mind while you think back and reflect on the service you get from your current vendor.
First, think about the quality of the service itself, not only customer service. Were all of your orders picked up and dropped off on time? Was everything cleaned properly? Were stocks of towels or linens properly replaced? There are so many times when a late delivery or a seemingly minor oversight by the driver could make the difference between a smooth day and one full of headaches.
One of the most important aspects of a uniform or laundry service for any business is accuracy. Was everything picked up and returned how it should be? Were all of the uniforms correct? Were the correct kinds of towels or aprons returned? If you have personalized uniforms, inaccuracy couldn’t be more noticeable—you’ll remember a time when one of these orders went wrong. Make sure your service provider is using the best possible technology to keep track of garments and to adjust orders quickly and efficiently.
Technology, accuracy, and quality all play a role in accountability. Ask yourself whether your vendor fixed mistakes when they occurred, then think about how quickly it was done and how it was handled. Things happen—make sure your vendor keeps itself accountable for the quality of its service. If they don’t, it’s time to move on!
How often do you see your vendor’s service rep? How often do you see a manager? Personal interaction is paramount. This is the best way to communicate changing needs to adjust services or inventory. If your vendor’s rep is practically invisible, think about how it’s affecting your day-to-day operations.