As a Midwest Uniform Company, we receive many common questions about service, pricing, and benefits. Whether your business is located in Missouri, Arkansas, Illinois, Oklahoma, or Tennessee, there are many common elements that will affect your decision when choosing a uniform company. At CLEAN, we want to make sure we answer all of your questions! Keep reading for information about the Pricing and CLEAN’s Competitive Edge.
Q: How are you able to compete with the Nationals?
A: As an independent industrial launder, CLEAN is able to be competitive being a uniform company and set ourselves apart from our National Competitors due to four major differences:
Technology Driven, Guaranteed Accurate Delivery
All garments are scanned in and out of processing facilities to ensure accurate 100% deliveries. Our Route Sales Representative share this information with our customers at each delivery, as well as through CLEAN’s customer access website. On the customer access website, our customers can review their garment accountability, billing, and much more. Through iPad technology our managers are able to pull up account information at any time from anywhere, assisting customers with a much faster response time.
CLEAN’s founder Morris Lazaroff started servicing customers in 1938 with a simple belief to “Make the Customers Love You”. Exceptional customer service delivered by tenured employees working in a family-friendly culture has set CLEAN apart for 80 years. CLEAN has also been able to compete because of our dedicated workforce. The longevity of our employees is superior to our competition due to better compensation and benefits packages, a family-friendly culture, employee appreciation events, and promoting from within.
One Focus: Customized Uniform & Textile Programs
We do not manufacture garments, mats, and mops; instead, we source the best products available in the industry to provide on-time delivery that exceeds customer expectations. Keeping our focus on providing a program that specifically meets customer needs compels our customers to keep doing business with us as well as refer us to their friends. We also have a top notch quality program that rewards employees for catching repairs, inspecting cleanliness, and sending the customer the correct quantity.
Keeping it Green
Our goal is simple, continue to “Green” what we do, however we can do it. All CLEAN’s processing facilities use NPE-free environmentally friendly chemicals, and have committed to filtering out any contaminants before reintroducing the water into the ecosystem. Our ISO 14001 certification is a set of internationally recognized standards that help us put in place a continually-improved environment management system.
These differences along with CLEAN’s commitment to superior quality gives us the ability to set ourselves apart from our National Competitors and remain a preferred independent alternative to the “Big Guys”.
Q: With my old provider I never understood the pricing, how can you help me to understand my invoice?
A: CLEAN’s goal is to eliminate the spike in billing and provide systems and programs that add the best value. CLEAN’s Route Sales Representatives go over invoices with customers on a weekly basis to make sure they understand their invoice.
Q: What are the ways I can receive my invoice?
A: We offer 4 different ways to receive your invoice: email, fax, mail, and on our customer access website. You can track the entire CLEAN process all from your computer screen. By logging into your interactive customer portal, you can easily view all current and past invoices, track your inventory while it is away from your business, and communicate directly with us.