Clean Uniform

Common Rental Issues Clean Solutions

Shortages

“I didn’t get all my clothes back!”

Garment scanning
- GUARANTEED: 100% accurate deliveries.
- All garments are bar coded.
- Each garment is scanned upon entering and leaving the plant and reconciled to ensure 100% accurate delivery.
Locker room organization
- Designated bins for soil.
- Designated bins for repairs.
- Communication board for repairs.
- Emphasis on planning and organization.

Inconsistent Billing

“My bill is confusing and the invoice amount is always changing!”

Easy to understand invoices
- Inventories and pricing clearly defined.
- Information presented in a logical order.
- Invoicing options: email, fax, with statement.
- All past invoices available on customer website.
- Invoices available on customer website two days prior to delivery.
Comprehensive Customer Website
- CLEAN Accountability – track your garment, or garment order, from the time it leaves your building to the time it comes back!
- CLEAN Billing – receive and retrieve your statement or invoice online!
- CLEAN Outing – have the ability to take a wearer out of service from your desk!
- CLEAN Communication – direct emails from website go to entire account management team.

Lack of Program Management

“Nobody ever gets back to me and I never see a manager!”

Management interaction
- Three hour response time.
- Quarterly management visits.
- Ongoing review of your program through 3rd party surveys and quality control manager audits.
Personable and professional Route Sales Representatives
- Goal: “Make The Customer Love You”
- Weekly interaction
- Thorough selection process
- Extensive ISO based training program

Repairs and Replacements

“They never fix my garments or replace the worn out ones!”

Garment Repair System
- 5 stage quality control process
- 98% repairs found in-house
- Repair tags provided
- Repair bin provided
- Repair incentives

Untimely Addition of New Employees

“It takes forever to get uniforms for a new employee!”

- One week turnaround on adding new employees.
- Electronically-connected to garment providers, optimizing order fulfillment.