Clean Uniform

Common Rental Issues	Clean Solutions
Shortages “I didn’t get all my clothes back!”	Garment scanning - GUARANTEED: 100% accurate deliveries. - All garments are bar coded. - Each garment is scanned upon entering and leaving the plant and reconciled to ensure 100% accurate delivery. Locker room organization - Designated bins for soil. - Designated bins for repairs. - Communication board for repairs. - Emphasis on planning and organization.
Inconsistent Billing “My bill is confusing and the invoice amount is always changing!”	Easy to understand invoices - Inventories and pricing clearly defined. - Information presented in a logical order. - Invoicing options: email, fax, with statement. - All past invoices available on customer website. - Invoices available on customer website two days prior to delivery. Comprehensive Customer Website - CLEAN Accountability – track your garment, or garment order, from the time it leaves your building to the time it comes back! - CLEAN Billing – receive and retrieve your statement or invoice online! - CLEAN Outing – have the ability to take a wearer out of service from your desk! - CLEAN Communication – direct emails from website go to entire account management team.
Lack of Program Management “Nobody ever gets back to me and I never see a manager!”	Management interaction - Three hour response time. - Quarterly management visits. - Ongoing review of your program through 3rd party surveys and quality control manager audits. Personable and professional Route Sales Representatives - Goal: “Make The Customer Love You” - Weekly interaction - Thorough selection process - Extensive ISO based training program
Repairs and Replacements “They never fix my garments or replace the worn out ones!”	Garment Repair System - 5 stage quality control process - 98% repairs found in-house - Repair tags provided - Repair bin provided - Repair incentives
Untimely Addition of New Employees “It takes forever to get uniforms for a new employee!”	- One week turnaround on adding new employees. - Electronically-connected to garment providers, optimizing order fulfillment.